F.A.Q.

 

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DOES NDLS SHIP TO "INSERT COUNTRY"

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WE SHIP WORLD-WIDE, TRACKING NUMBER CAN BE AVAILABLE WITH EVERY PACKAGE. 

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WHAT CURRENCY DO WE ACCEPT?

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ALL CURRENCIES ARE AUTOMATICALLY CONVERTED TO USD AT CHECKOUT.  IF PAID WITH PAYPAL OR CREDIT CARD, IT WILL BE CONVERTED AUTOMATICALLY.

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DO WE OFFER FREE SHIPPING?

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YES, FOR ORDERS OVER A CERTAIN AMOUNT SHIPPING WILL BE INCLUDED.

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      USA/CAN — $180

      REST OF THE WORLD — $280 

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HOW OFTEN DO WE SHIP?

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WE SHIP AT LEAST TWICE PER WEEK, BASED ON TIME AND AMOUNT OF ORDERS.

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CAN I MODIFY MY ORDER ONCE IT HAS BEEN SUBMITTED?

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IF THE ORDER HAVEN'T BEEN SHIPPED, YOU CAN REACH US WITH YOUR ORDER NUMBER EITHER BY EMAIL OR BY SENDING US A MESSAGE ON INSTAGRAM. 

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MY TRACKING SAYS DELIVERED BUT I HAVE YET TO RECEIVE THE PACKAGE?

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PLEASE ALLOW UP TO 2 BUSINESS DAYS FROM YOUR ORDER'S DELIVERY DATE BEFORE CONTACTING US FOR AN INVESTIGATION. YOU MAY ALSO NEED TO CONTACT THE CARRIER TO FURTHER RETRIEVE INFO.

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ITEM MISSING ON MY ORDER

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PLEASE VERIFY YOUR ORIGINAL ORDER CONFIRMATION EMAIL FOR THE PRE-AUTHORIZED AMOUNT. IF YOU NOTICE ANY DISCREPANCIES ONCE YOUR PACKAGE IS MAILED, DO NOT HESITATE TO CONTACT US.

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WHERE DO I PICK UP ITEM FOR LOCAL SHIPPING?

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IF YOU ARE LOCATED IN CALGARY, AND HAVE SELECTED LOCAL PICKUP, YOU CAN CONTACT US THROUGH INSTAGRAM INBOX TO SETUP A TIME AND PLACE.

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WHO IS BEHIND THE BRAND?

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NDLS IS FUNCTIONED BY ONE PERSON.  ALL CONTENT: CONCEPTS, DESIGNS, DRAWINGS, WEBSITE, SHIPPING AND ALL IMAGERIES PHOTOGRAPHED.

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SOCIAL MEDIA

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@NDLSJOURNEY

@RENN.S